First of all, we would like to express our sincerest apologies for the delay you have experienced on your flight with us and for the inconvenience it may have caused you. Good on-time performance is important to us and we deeply regret delays like this.
While we will always strive to ensure that all of our flights depart according to schedule, unfortunately, due to the nature of the aviation industry, it is possible that delays may occur from time to time.
We will notify our guests about any flight delays and strive to keep them updated via text message or email provided at the time of booking.*
Please note that check-in closes 1 hour before the originally scheduled time of departure for all departures from the USA, Canada, and Tel Aviv, and 45 minutes before all other scheduled WOW air departures unless stated otherwise (according to your booking confirmation).
If you have an onward flight with us, in the same booking as the delayed flight, we will do our very best to move you to the next available flight with us.
If you believe you are entitled to compensation you can file a claim by logging into My Booking using your 6-digit booking number. To file a claim without a booking number click here.
Any compensation or associated costs incurred will be reimbursed to the extent required by any law which may apply. We recommend our guests to check if they have any travel insurance that may cover any related cost. Please note that compensation will not be payable if the cause for the cancellation is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
This may include, but not limited to:
weather conditions affecting both the scheduled flight and earlier departures
strike action and other work conflicts
air traffic control
unexpected illness of airline crew
other unforeseen circumstances that represent a safety hazard beyond our control.
This notice only provides you with information on possible rights under the law; it gives you no contractual right to compensation.
*Travel Agency – if you have not received any update from us and you made your booking through a travel agency, please contact them for further information.