While we will always strive to ensure that all of our flights depart according to schedule, unfortunately, due to the nature of the aviation industry, it is possible that cancellation may occur from time to time.
If your flight is cancelled, we will always do our best to inform you as soon as possible of your options by text message or email that was provided at the time of booking.*
If your flight has been cancelled by WOW air, you should have received an email or text messages where the following options are offered to you:
Get a refund of the unused flights in the booking.
Re-route to a future flight to your final destination with WOW air at your convenience, subject to availability.
Re-route to your final destination with WOW air at the earliest convenience.
If you believe you are entitled to compensation you can file a claim by logging into My Booking using your 6-digit booking number. To submit a claim without a booking number please click here.
Any compensation or associated costs incurred will be reimbursed to the extent required by any law which may apply. We recommend our guests to check if they have any travel insurance that may cover any related cost. Please note that compensation will not be payable if the cause for the cancellation is due to extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
This may include, but not limited to:
weather conditions affecting both the scheduled flight and earlier departures
strike action and other work conflicts
air traffic control
unexpected illness of airline crew
other unforeseen circumstances that represent a safety hazard beyond our control.
*Travel Agency – if you have not received any update from us and you made your booking through a travel agency, please contact them for further information.