WOW air takes no responsibility for personal items that are left on board our aircraft.
All personal items that are found on board are taken to Keflavík airport, Iceland, and into the custody of Securitas, security services. WOW air cannot provide any information regarding found items and therefore urges guests to contact Securitas via securitas.missingx.com or firstname.lastname@example.org.
This is how it works:
1. Items found onboard go into the custody of Securitas and into their database. Goods to declare are taken into the custody of customs but are nevertheless registered into the database and therefore searchable online.
2. WOW air passengers can register their items at securitas.missingx.com using the online form. Please give as detailed information about your item as possible, which will help speed up the search process.
3. Securitas verifies if your item is found and takes care of delivery. Delivery cost is paid by the passenger but found items can also be collected at the Securitas office at Keflavík airport.