Find answers to frequently asked questions here.
Do you need to change/view your booking? You can do it online here.
Our customer service centre is open 24-hours a day, 7 days a week. If you have any questions or concerns that you can't find the answers to online then don't hesitate to contact us. Write to us here and we will answer you within 72 hours. We appreciate your patience and look forward hearing from you.
- At the airport and checking in
- How do I purchase baggage allowance online?
- How much baggage can I check in?
- How much carry-on baggage can I take with me?
- What is the best way to pack and label baggage?
- Which items are prohibited on board?
- Is my baggage directly checked in to my final destination?
- How much does it cost to take special equipment aboard?
- What about packing oversize & unusual items of baggage?
- How do I book odd-size baggage, like children's car seats and strollers?
- What is the deal with the liquids ban in carry-on baggage?
- Can I travel with guns/fishing rods and such sporting equipment?
- Can I travel with a bicycle?
- Can I travel with musical instruments?
- Can I travel with sports equipment?
- I need to have a canister of oxygen with me on the flight. Now what?
- Did you forget something on board?
- Delayed or damaged baggage?
- On board
- Cancellations and delayed flights
- Children and pregnant guests
- Manage my booking
- Pets and service animals
- Gift vouchers and promo codes
- Travel to USA and Canada
- Buy Gift Certificate
- Keep in touch